An Altra Solutions product

Altra Assist — AI that answers your customers, 24/7

An intelligent assistant that replies to your customers across WhatsApp, Facebook Messenger and Instagram — instantly, accurately and on-brand — and escalates to your team when it matters.

3Channels
24/7Always on
AIMulti-model
A Altra online · replies instantly
TODAY
How much is Marula face oil?13:23 ✓✓
Hi 👋 Welcome to Altra! Our Marula Face Oil 🌿 comes in two sizes:
• 30ml — $18
• 60ml — $32
Cold-pressed, perfect for all skin types. Would you like to order?13:23 ✓✓
Yes. Do you deliver?13:23 ✓✓
Absolutely! 📦 We deliver across Zimbabwe — same/next-day in Harare ($2), 2–5 days elsewhere ($5). FREE delivery on orders over $40!13:23 ✓✓
I'll take 4 × 30ml 🙌13:23 ✓✓
Great! 4 × 30ml = $72 ✅ Qualifies for FREE delivery.
Payment: EcoCash, InnBucks, bank transfer or USD cash on delivery. How would you like to pay?13:23 ✓✓
Message
What it does

Your front line, automated

Altra Assist handles the repetitive questions so your team can focus on the conversations that grow revenue.

Answers across your channels

Replies to customer questions wherever they reach you.

  • WhatsApp
  • Facebook Messenger
  • Instagram DMs

Engages on your posts

Automatically responds to comments so no lead goes cold.

  • Facebook post comments
  • Instagram posts & reels
  • Consistent, on-brand replies

Knows when to escalate

Hands off to a human for the things that need one.

  • Discounts & negotiations
  • Complaints & sensitive cases
  • Anything it can’t confidently answer
WhatsApp
Messenger
Instagram
Conversation logging
How it works

From demo to live in four steps

1 · Try the demo

Experience Altra Assist live on WhatsApp or Facebook — no signup required.

Open demo →

2 · Sign up & onboard

Create an account, then tell us about your business and channels.

Sign up →

3 · We configure it

We train the assistant on your products, FAQs and tone.

4 · Go live

Connect your channels and start replying automatically.

Pricing

Transparent pricing that fits your business

Pricing is tailored to your company size and monthly message traffic. Start with a free consultation and we’ll quote the right package.

Free consultation

Free 15-minute call

A no-obligation call to understand your needs and recommend the right setup.

Initial consultation

From$20

A deeper working session. Fee depends on company size.

Setup fee

From$100

One-off configuration and training. Varies with scope and complexity.

Monthly packages

Tailored

Based on your company size and monthly message traffic. Quoted after your consultation.

Book your free 15-minute consultation

Altra Assist is built on Anthropic’s Claude for natural, accurate replies — with every conversation logged so you stay in control.

— Altra Solutions
FAQ

Common questions

Which channels are supported?

WhatsApp, Facebook Messenger and Instagram (DMs, plus comments on Facebook posts and Instagram posts and reels).

Will it replace my team?

No — it handles routine questions and escalates discounts, complaints and anything it can’t confidently answer to a human.

How does it know about my business?

During onboarding we train it on your products, pricing, FAQs and tone of voice so replies are accurate and on-brand.

Is my data safe?

Every conversation is logged to your own records for review, and access is controlled. Enterprise plans add dedicated environments and SSO.

Get started

See it, then make it yours

Try the live demo on WhatsApp or Facebook, then sign up and we’ll configure Altra Assist for your business and channels.

Get started with Altra Solutions